Refund Policy
Last updated 18 September 2026
This policy applies to purchases of Members Connect group plans from Taylor Matthews.
30-day money-back guarantee
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date — including a change of mind. Nothing extra is required from you beyond the request.
How to request a refund
Refunds are processed by our payment provider, Paddle, which is the Merchant of Record for all our orders. To request one, visit paddle.net with your order email or invoice number, or email us at daybreaks.taylorrenee@gmail.com and we will pass the request on for you. You can also see Paddle's refund policy.
Cancelling a subscription
You can cancel a monthly plan at any time from the billing portal in your group space. Your group keeps access until the end of the period you have already paid for, and you will not be billed again. Cancelling on its own does not trigger a refund — request one as described above if you are within the 30-day window.
Refunds are usually returned within 5–10 business days
Once approved, refunds are returned to the original payment method. Timing depends on your bank or card issuer, typically 5–10 business days.