Terms & Conditions

Acceptance

By creating an account, joining a group space, or continuing to use Members Connect, you agree to these terms. If you are agreeing on behalf of an organization, you confirm you have authority to bind that organization. If you are using Members Connect as an individual, you confirm you are of legal age in your country.

What Members Connect provides

Members Connect offers small daily self-care practices — movement, nourishment, reflection, rest — and lets organizations run a branded group space for their members on a monthly plan. Seat limits, branding, and available features depend on the plan and the setup we complete with the group's leader. Members Connect is a wellbeing tool. It is not medical, mental health, legal, or financial advice, and it is not a substitute for professional care.

Your account

You must give accurate information and keep it up to date. You are responsible for keeping your login credentials confidential and for activity that happens under your account. Group leaders are responsible for who they invite into their space.

Acceptable use

You must not misuse Members Connect. In particular, you must not:

• use it for anything unlawful, or to harass, threaten, or harm another person;
• commit fraud, send spam, or misrepresent who you are;
• infringe anyone's intellectual property or privacy rights;
• interfere with the security or integrity of the service — including malware, probing, penetration testing without permission, scraping, or circumventing seat limits or other technical restrictions;
• reverse engineer, resell, or redistribute the service or any part of it.

Licence and intellectual property

We grant you a limited, non-exclusive, non-transferable right to use Members Connect within the plan selected for you. We retain ownership of the service and all intellectual property in it, including the software, documentation, and Members Connect branding. Content you or your group adds remains yours; you grant us a limited licence to host and process it solely to provide the service. A group's own name, logo, and colours remain that organization's property.

Service level and warranties

We work to keep Members Connect available and dependable, but we do not guarantee uninterrupted or error-free performance. To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability and fitness for a particular purpose.

Payment, billing, and subscriptions

Group plans are billed monthly in advance. A group is only chargeable once we have finished setting up its space and marked it ready for payment. Upgrades take effect immediately and are prorated; downgrades take effect at the start of the next billing period, and the seat limit changes with the plan.

Payment, billing, tax, invoicing, cancellation, and refund mechanics are handled by Paddle and are governed by Paddle's Buyer Terms. You can cancel a subscription at any time through the billing portal; access continues until the end of the period you have paid for.

Order process and Merchant of Record

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Suspension and termination

We may suspend or terminate access for material breach of these terms, non-payment, a security or fraud risk, or repeated or serious policy violations. Where it is reasonable to do so, we will tell you first and give you a chance to put things right. When access ends, you may ask us to export your data within 30 days, after which we may delete it.

Liability

To the extent permitted by law, we are not liable for indirect, consequential, or special damages, including lost profits, lost data, or loss of goodwill. Our total aggregate liability is limited to the fees paid for the service in the 12 months before the claim. Nothing here excludes liability for fraud, death, or personal injury caused by our negligence, or any other liability that cannot be excluded by law.

Indemnity

You will indemnify us against claims arising from content you submit, your unlawful use of the service, or your breach of these terms.

Changes, law, and disputes

We may update these terms; material changes will be announced in the app or by email. These terms are governed by the laws of the State of New York, United States, and disputes will be heard in the courts of that state. You may not assign these terms without our consent; we may assign them as part of a merger, acquisition, or sale of assets. Neither party is liable for delays caused by events beyond its reasonable control.